Privacy Policy

1. Introduction

SHAREDMARGIN ("we", "us", "our") is committed to protecting the privacy and personal data of all members, merchants, and visitors to our platform. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights in relation to it.

By registering as an Affiliate, Patron, or Merchant on the SHAREDMARGIN platform, or by visiting sharedmargin.com, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following categories of personal information:

Registration information: Full name, date of birth, national ID or passport number, residential address, email address, phone number, and country of residence.

Identity verification (KYC): Copies of identification documents provided during the registration and verification process.

Beneficiary information: Name, identification number, relationship, contact details, and country of residence of your designated beneficiary.

Transaction data: Records of all purchases made through the platform, including amounts, products, dates, and reward credits earned.

Device and usage data: IP address, browser type, device type, pages visited, and session duration — collected automatically when you visit our platform.

Communication data: Records of correspondence with our support team.

3. How We Use Your Information

We use your personal information for the following purposes:

To operate and manage your account, including processing purchases, computing rewards, crediting your wallet, and managing rank qualifications.

To verify your identity in compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations applicable in each operating territory.

To process wallet withdrawals and settle payments to your designated withdrawal method.

To communicate with you about your account, reward earnings, rank changes, and platform updates.

To send transactional notifications — including purchase confirmations, wallet credit alerts, and rank advancement notifications.

To comply with legal and regulatory obligations in each market where we operate.

To analyse platform usage patterns and improve the SHAREDMARGIN experience.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Payment processors: We share transaction data with our payment processing partners (including Flutterwave and Bitt) solely to process payments and wallet withdrawals.

Regulatory authorities: We may be required to share information with central banks, financial regulatory bodies, or law enforcement in our operating territories in compliance with applicable law.

Identity verification services: We may share identification documents with KYC verification service providers during the registration and verification process.

Service providers: We may share limited data with technology service providers who assist in operating the platform, subject to strict data processing agreements.

Continuity claims: In the event of a continuity claim, we will share relevant account information with the verified beneficiary as part of the claim process.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

Encrypted data transmission using industry-standard TLS protocols.

Secure database storage with row-level access controls.

Regular security assessments and updates.

Restricted staff access to personal data on a need-to-know basis.

While we take every reasonable precaution, no digital platform can guarantee absolute security. We encourage you to keep your account credentials confidential and to contact us immediately if you suspect any unauthorised access to your account.

6. Data Retention

We retain your personal information for as long as your account is active and for a reasonable period thereafter, in accordance with applicable legal and regulatory requirements. Transaction records are retained for a minimum of seven years in compliance with financial record-keeping regulations in our operating territories. Identity verification documents are retained for the period required by applicable KYC and AML regulations.

7. Your Rights

Subject to applicable law in your territory, you have the following rights in relation to your personal data:

Right of access: You may request a copy of the personal information we hold about you.

Right of rectification: You may request correction of inaccurate or incomplete personal information.

Right of erasure: You may request deletion of your personal information, subject to our legal retention obligations.

Right to object: You may object to processing of your personal information for marketing purposes.

Right to data portability: You may request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at compliance@sharedmargin.com. We will respond within 30 days.

8. Cookies and Tracking

Our platform uses cookies and similar technologies to maintain your session, remember your preferences, and analyse platform usage. You may control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the platform.

9. Children's Privacy

SHAREDMARGIN is not directed at persons under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at compliance@sharedmargin.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered members of material changes by email and by posting the updated policy on our website with a revised effective date. Continued use of the platform following notification of changes constitutes acceptance of the updated policy.

11. Contact

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our Compliance team at:

Email: compliance@sharedmargin.com Address: SHAREDMARGIN, Bridgetown, Barbados